steelcase | karman launch

The chair that broke every record.

A multi-channel launch of Karman, Steelcase's most forward-thinking chair in company history, generating the highest pre-order volume they had ever seen.

creative direction

strategy

multi-channel

THE brief

Make the
world feel it.

Launch the most innovative chair in the company's history.

Steelcase had built something genuinely new. A chair that moved with the body, used a fraction of traditional materials, and could support any body type. But the office furniture market is crowded and conservative. Truly radical products don't sell themselves. They needed a launch as bold as the design itself.

#1

STEELCASE HIGHEST PRE-ORDER VOLUME IN HISTORY

~$300M

IN ANNUAL REVENUE DRIVEN

34%

OF STEELCASE CHAIR SALES

the strategy

Don't sell a chair,

launch a category.

Karman wasn't competing with other office chairs. It was redefining what an office chair could be. So instead of leading with features, we led with a feeling. The "Go Beyond" platform gave us one powerful idea that could stretch across every channel and every audience, letting the product's radical design do the heavy lifting.

the WORK

Multi-channel,

one voice.

The launch spanned a full-build immersive website, print and digital brochures crafted for the interior design community, social media campaigns, email sequences, video content, trade show materials, and sales enablement tools. Every touchpoint unified under the same platform, driving tangible results across the board.

Full creative vision, from campaign platform and messaging hierarchy to visual language and execution across seven channels. Strategy through delivery.

the legacy

Karman didn't just launch well,

it built a legacy.

Karman remains one of Steelcase's best-selling chairs, accounting for roughly 30 to 35 percent of all office chair sales. It's a product launch that didn't just hit its numbers. It permanently shifted the company's market position.

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© 2026 Jake Pacheco | Pacheco Creative

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